Thank you for shopping at Apache Beauty. Our Return Policy outlines the procedures and guidelines for returning products purchased from our online store or seeking refunds for salon and spa services. Please read this policy carefully before making a purchase or booking an appointment.

1. Product Returns:

a. Eligibility: Products purchased from Apache Beauty may be eligible for return within [insert number] days from the date of purchase, subject to the conditions outlined in this policy.

b. Condition of Returned Items: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Any product that is damaged, used, or not in its original packaging may not be eligible for return.

c. Return Process: To initiate a return, please contact our customer service team at [insert contact information]. You may be required to provide proof of purchase, such as a receipt or order confirmation. Our customer service team will provide you with further instructions on how to return the product.

d. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure that your return is received.

e. Refund: Once we receive the returned product and verify its eligibility, we will process a refund to the original method of payment. Please note that shipping fees and any applicable restocking fees may be deducted from your refund.

2. Salon and Spa Services Refunds:

a. Appointment Cancellations: If you need to cancel or reschedule a salon or spa appointment, please contact us at least [insert number] hours in advance. Failure to provide sufficient notice may result in a cancellation fee.

b. Refund Policy: Refunds for salon and spa services may be issued in the following circumstances:

  • If you cancel your appointment within the specified timeframe.
  • If we are unable to provide the scheduled service due to unforeseen circumstances or technical issues.
  • If you are dissatisfied with the service provided, subject to management discretion.

c. No-Show Policy: If you fail to show up for a scheduled appointment without prior notice, you may be charged a no-show fee, and refunds may not be provided.

3. Exclusions:

a. Non-Returnable Items: Certain products, such as perishable goods, personalized items, and gift cards, may not be eligible for return unless they are defective or damaged upon receipt.

b. Final Sale Items: Clearance or discounted items marked as “final sale” are not eligible for return or exchange.

4. Contact Us:

If you have any questions or concerns about our Return Policy, please contact us at info@apachebeauty.com. Our customer service team will be happy to assist you.

By making a purchase or booking an appointment with Apache Beauty, you acknowledge and agree to abide by the terms of this Return Policy. We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for any changes.